EQ Training for Managers: What Works and Why

EQ Training for Managers and Corporate Leadership

A Baltimore bank spent $80,000 on a two-day emotional intelligence workshop for its managers. Six months later, staff surveys showed no change because nothing from the workshop was practiced back at work. Pious ClementsPious Clements writes about character, conduct, and the deeper questions of how a life is lived. He is the founder of The … Read more

Emotional Accountability: Owning Your Feelings

“You made me yell,” Jason told his teenage son after a slammed door. Weeks later, he tried something different: “I yelled because I was stressed about work, and that wasn’t fair to you.” Pious ClementsPious Clements writes about character, conduct, and the deeper questions of how a life is lived. He is the founder of … Read more

Social-Emotional Development in Children

At three, Lily hid behind her mother’s legs whenever another child spoke to her. By six, after patient practice at home and preschool, she was the one inviting new kids to play. Pious ClementsPious Clements writes about character, conduct, and the deeper questions of how a life is lived. He is the founder of The … Read more

Cultural Intelligence: The Four Factors of CQ

A London engineer moved to a project in Brazil and spent his first month frustrated by meetings that began later than he expected. His colleague, who had worked in three countries, built relationships first and finished early. Pious ClementsPious Clements writes about character, conduct, and the deeper questions of how a life is lived. He … Read more

Social Awareness vs Social Intelligence: Key Differences

Two colleagues both noticed their manager was stressed before a big meeting. One felt sorry for her and stayed quiet; the other offered to present the hardest slides, and the meeting went smoothly.

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Empathy: Meaning, Types, and How to Build It

A woman showing empathy

A Philadelphia bus driver noticed an elderly passenger crying quietly at the back. At the end of his route, he sat with her and learned she had just buried her husband. Pious Clements Pious Clements writes about character, conduct, and the deeper questions of how a life is lived. He is the founder of The … Read more

10 Real-Life Emotional Intelligence Examples

Real-Life Emotional Intelligence Examples

When a customer shouted at an Atlanta barista over a wrong order, she did not argue. She said, “That sounds frustrating; let me fix it now,” and his anger faded in seconds. Pious Clements Pious Clements writes about character, conduct, and the deeper questions of how a life is lived. He is the founder of … Read more

Empathy vs Sympathy vs Compassion vs Pity

A lady shows empathy to an old lady to demonstrate Empathy vs Sympathy vs Compassion vs Pity

When Maria’s father died, one coworker said, “You poor thing.” Another said, “Sorry for your loss.” A third sat beside her and asked what she needed. Maria remembers only the third. Pious Clements Pious Clements writes about character, conduct, and the deeper questions of how a life is lived. He is the founder of The … Read more

Emotional Mastery: Using Your Feelings Wisely

A woman with emotional mastery

Two colleagues receive the same harsh email; one fires back in fury, the other feels the sting and replies an hour later with a calm question. The second colleague is not feeling less; she is simply using the feeling better. Pious Clements Pious Clements writes about character, conduct, and the deeper questions of how a … Read more